Terms & Conditions

Standard Sales Terms & Conditions

1. Definitions
“Trucks Direct UK LTD” means the company trading as Trucks Direct UK LTD whose trading address is Units 1 & 2 , Acorn Street, Willenhall, WV13 1NP
“the customer” means the individual or organisation who has entered into an agreement to purchase a forklift truck from Trucks Direct UK LTD


2. General Terms
2.1 Product Description : The forklift truck supplied will be identified by a stock number and description shown on the invoice and may be further described by Trucks Direct UK LTD in published form (whether hard-copy or Internet listing). Unless otherwise stated in writing, all specifications, sizes and descriptions provided by Trucks Direct UK LTD are approximate only and intended to provide a guide to the characteristics of the forklift truck. Accordingly, such information does not constitute any contractual liability accepted by Trucks Direct UK LTD.


2.2 Payment : Unless otherwise agreed by Trucks Direct UK LTD, delivery of a forklift truck to the customer or collection of a forklift truck by the customer will be permitted only after Trucks Direct UK LTD have received full payment for the forklift truck as cleared funds. Trucks Direct UK LTD will accept payment from the customer by electronic funds transfer, by debit or credit card, by cheque or by cash. Payment by card may incur a card processing charge usually 4% but may rise to 7.5%


2.3 Delivery or Collection : Once Trucks Direct UK LTD have received cleared payment from the customer, delivery of the forklift truck (where Trucks Direct UK LTD have agreed to deliver) or collection of the forklift truck by the customer will take place as soon as practicable unless alternative timings are requested by the customer.
2.3a Trucks Direct UK Ltd will not offer any liabilty or compensation with regard to damages or late delivery for goods in transit, any compensation sort will be between you the customer and the 3rd party supplier.
2.4 Transfer of title : Transfer of title of the forklift truck will pass from Trucks Direct UK LTD to the customer once a) Trucks Direct UK LTD have received full payment for the forklift truck and b) the customer has taken possession of the forklift truck by collection of the forklift truck from Trucks Direct UK LTD or by delivery to customer site if arranged by Trucks Direct UK LTD.


2.5 Risk and Insurance : The forklift truck shall be at the customer’s risk immediately from transfer of title as in Section 2.4 above.


3. Warranty and Guarantee
3.1 On-site warranty: Unless otherwise agreed in writing, Trucks Direct UK LTD guarantees the forklift truck for a period of 28 days from transfer of title to the customer. During this period, Trucks Direct UK LTD guarantee that the truck will satisfactorily perform the duties which may be reasonably be expected from a forklift truck of the specification, age and condition of the forklift truck purchased by the customer, provided that the warranty conditions specified in section 3.4 have been met by the customers and excluding those items specified in section 3.5, and within the limits defined in section 3.6.


3.2 Money-back guarantee : Additionally, within the 28-day period commencing from passage of title of the forklift truck to the customer, Trucks Direct UK LTD will accept return of the forklift truck from the customer and will refund the customer’s purchase cost, provided that the warranty conditions specified in section 3.4 have been met by the customer and provided that the exclusions in Section 3.5 and provided that the forklift truck is returned in its original sale condition to Trucks Direct UK LTD. Money will be returned once the truck has arrived at the Trucks Direct premises and is inspected with all the above criteria adhered too. Once this is agreed the money will be returned within 28 days. Any cost of delivery to the customer shall not be considered refundable. The cost of returning the forklift truck shall be borne by the customer or, alternatively, the customer may request Trucks Direct UK LTD to arrange collection of the forklift truck and agree that Trucks Direct UK LTD may deduct the cost of collection from the refund amount. Money will be returned once the truck has arrived at the Trucks Direct premises and is inspected with all the above criteria adhered too. Once this is agreed the money will be returned within 28 days.


3.3 Warranty Performance : Where the customer reports any fault within the forklift truck whilst under warranty, Trucks Direct UK LTD may, at its own discretion, repair the fault, arrange for another party to repair the fault, offer financial compensation instead of repairing the fault, exchange the forklift truck for an alternative forklift truck (with the customer’s permission) or take return of the forklift truck and refund the original cost of the truck to the customer.


3.4 Warranty and guarantee conditions : All warranties and guarantees offered are conditional upon:

a) The customer protecting the truck from damage
b) The customer operating the truck only for its designed purpose and within its specified capacities
c) The customer ensuring that the truck is used only by licensed operators.
d) The customer maintaining the truck properly in accordance with the correct procedures for the model.
e) The customer reporting any faults requiring attention under warranty before the end of the warranty period.

f) The onsite battery warranty will be offered and based on a 12 month pro-rata warranty scheme. The warranty scheme covers a complete new battery but also individual cells. The cost will be aportioned by the supplier and the customer during this warranty scheme period.


3.5 Exclusions : Trucks Direct UK LTD will not accept responsibility under its warranties or guarantees where :

a) The truck has been damaged after title has passed to the customer
b) The truck has been operated incorrectly or outside of its recommended environment and capacity
c) The customer has modified the truck in any way


3.6 Limitations of warranty and guarantee : Trucks Direct UK LTD accept no responsibility beyond, at its own discretion, the repair of the forklift truck, its replacement or a refund of its cost. In any circumstances, Trucks Direct UK LTD do not accept any liability for costs exceeding the price charged to the customer for the forklift truck. Specifically Trucks Direct UK LTD accept no responsibility for :

a) Any repairs funded directly by the customer without the written permission of Trucks Direct UK LTD
b) Any costs of hiring a replacement truck during any period that the supplied forklift truck is inoperative
c) Any claims for lost business, lost opportunity or any other costs related to an inoperative forklift truck.


Standard Terms & Conditions Relating to Handling Equipment Hire


1. Definitions


In these conditions the following words have the following meanings:


“Contract” means the agreement between the Customer specified on the Contract Header Page and Trucks Direct UK LTD for the hire of Hire Goods . “Hire Goods” means the equipment specified on the Contract Header Page.


“Hire Period” means the period commencing on the Commencement date specified on the Contract Header Page 1 and ending upon the physical return of the Hire Goods by the Customer into the Supplier’s possession or collection of Hire Goods by the Supplier.


“Minimum Hire Period” means the minimum period for which the Customer agrees to pay the hire charge.


“Hire Charge” means the Supplier’s charging rate for the hire of the Hire Goods which is to apply during the Hire Period.


“Hire Charge Per” means the frequency period for which the hire charge applies.


“Force Majeure” means any event outside a party’s reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, sub-contractors, lock-outs, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions and any other similar events.


“Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities;


2. Basis Of Contract


2.1 Hire Goods are hired subject to them being available for hire to the Customer at the time required by the Customer. The Supplier will not be liable for any loss suffered by the Customer as a result of the Hire Goods being unavailable for hire where the Hire Goods are unavailable due to circumstances beyond the Supplier’s control.


3. Payment


3.1 The amount of any Deposit, Rental and any other charges is defined on the Contract Header Page. Where a Deposit is required for the Hire Goods it must be paid in advance of the Customer receiving the Hire Goods. Delivery and other miscellaneous
Charges shall also be paid in advance by the Customer.


3.2 The Customer shall pay the Rental charges in advance, with a minimum payment frequency and amount equivalent to the “Hire Charge Per” specified on the Contract Header Page.


3.3 The Customer shall pay all sums due to the Supplier under this Contract without any set-off, deduction, counterclaim and/or any other withholding of monies.


4. Ownership And Risk


4.1 Risk in the Hire Goods will pass immediately to the Customer when they leave the physical possession or control of the Supplier and will not pass back to the Supplier from the Customer until the Hire Goods are back in the physical possession of the Supplier. This shall apply even if the Supplier has agreed to cease charging the Rental.


4.2 Ownership of the Hire Goods remains at all times with the Supplier. The Customer has no right, title or interest in the Hire Goods except that they are hired to the Customer.




5.1 The Customer shall at all times :

5.1.1 take reasonable care of the Hire Goods and only use them for their proper purpose in a safe and correct manner.
5.1.2 take adequate and proper measures to protect the Hire Goods from theft, damage and other risks.
5.1.3 keep the Hire Goods at all times in its possession and control
5.1.4 notify the Supplier of any change of its address
5.1.5 permit the Supplier at all reasonable times and with reasonable notice to inspect the Hire Goods
5.1.6 notify the Supplier immediately after any breakdown, loss or damage to the Hire Goods;


5.2 The Hire Goods must be returned by the Customer in good working order and condition (fair wear and tear excepted) and in a clean condition together with all insurance policies, licences, registration and other documents relating to the Hire Goods.


5.31 If the Hire Goods are returned in damaged, unclean or defective state except where due to fair wear and tear or an inherent fault in the Hire Goods the Customer shall be liable to pay the Supplier for the cost of any repair and/or cleaning required to return the Hire Goods to a condition fit for re-hire and to pay the Rental, in accordance with the provisions of clause 8.3, until such repairs and/or cleaning have been completed.


5.4 The Customer will pay to the Supplier the replacement cost of any Hire Goods which are lost, stolen and/or damaged beyond economic repair during the Hire Period and shall pay the Rental for the Hire Goods up to and including the date the Supplier receives such payment.


6. Breakdown, Repair & Maintenance

6.1 The Supplier will at its own cost carry out all routine maintenance and repairs to the Hire Goods during the Hire Period and all repairs which are required due to fair wear and tear and/or an inherent fault in the Hire Goods. The Customer will be responsible for the cost of all repairs necessary to Hire Goods during the Hire Period which arise otherwise than as a result of fair wear and tear, an inherent fault and/or the negligence of the Supplier while carrying out routine maintenance and/or repairs.


6.2 The Customer must not repair or attempt to repair the Hire Goods unless authorised to do so in writing by the Supplier.


6.3 The Customer shall be responsible for all expenses, loss (including loss of Rental) and/or damage suffered by the Supplier arising from any breakdown of the Hire Goods due to the Customer’s negligence, misdirection and/or misuse of the Hire Goods.


7. Contract Termination

7.1 If the Hire Period has a fixed duration, neither the Customer nor the Supplier shall be entitled to terminate the Contract before the expiry of that fixed period unless agreed with the other party.


7.2 If the Hire Period does not have a fixed duration either of the Customer or the Supplier is entitled to terminate the Contract upon giving to the other party a period of notice equal to the “Hire Charge Per” period.


7.3 The Contract will not be considered as terminated until the Hire Goods are returned to the Supplier. The Customer may request the Supplier to collect the Hire Goods on payment of a collection charge.


7.4 If the Customer fails to make any payment to the Supplier when due without just cause or in any way breaches the terms of the Contract, the Supplier reserves the right to immediately terminate the Contract and to charge continuing Hire Charges until both a) the Minimum Hire Period has been charged and b) the Hire Goods are returned to the possession of the Supplier.


7.5 Any repossession of the Hire Goods shall not affect the Supplier’s right to recover from the Customer any monies due under the Contract and any damages in respect of any breach which occurred prior to repossession of the Hire Goods and/or Products.


8. Limits Of Liability

8.1 The Supplier shall have no Liability to the Customer if, without just cause, any monies due in respect of the Hire Goods and/or the Services have not been paid in full by the due date for payment.


8.2 The Supplier shall have no Liability for additional damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Hire Goods and/or Services after a defect has become apparent or suspected or should reasonably have become apparent to the Customer.


8.3 The Customer will not incur any costs or expenses in remedying any fault with the Hire Goods, except where the Supplier agrees in writing to such costs.


8.4 The Supplier shall have no Liability to the Customer to the extent that the Customer is covered by any policy of insurance arranged as a result of the Contract and the Customer shall ensure that the Customer’s insurers waive any and all rights of subrogation they may have against the Supplier.


8.5 The Supplier shall have no Liability to the Customer for any:-

8.5.1 consequential losses (including loss of profits);
8.5.2 economic and/or other similar losses;
8.5.3 special damages and indirect losses; and/or
8.5.4 business interruption, loss of business, contracts and/or opportunity.


8.6 The Supplier’s total Liability to the Customer under and/or arising in relation to any Contract shall not exceed the amount of the Rental charges for the Minimum Hire Period.


8.7 No waiver by the Supplier of any breach of this Contract shall be considered as a waiver of any subsequent breach of the same provision or any other provision.


8.8 The Supplier shall have no Liability to the Customer for any delay and/or non performance of a Contract to the extent that such delay is due to any Force Majeure events. If the Supplier is affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.


8.9 All third party rights are excluded and no third parties shall have any rights to enforce the Contract. This shall not apply to any finance company with whom the Supplier has an outstanding finance agreement relating to the Hire Goods. Such finance company shall, subject to the Supplier’s consent, have the right to enforce this Contract as if they were the Supplier. This Contract is governed by and interpreted in accordance with the law of the country where the Supplier is located and that country will have exclusive jurisdiction in relation to this Contract.


Company Registration Number 6035519

Company Value Added Tax Number 775829081



This privacy policy sets out how Trucks Direct uses and protects any information that you give Trucks Direct when you use this website. Trucks Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Trucks Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at alex@trucksdirectuk.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Trucks Direct uk, Units 1 & 2 , Acorn Street, Willenhall, WV13 1NP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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